Return policy
This page explains how we handle adjustments, returns, and order questions.
Design service adjustments
We focus on careful adjustments instead of rushed changes.
For layout and consultation work, we typically address concerns through additional clarifications, minor layout revisions, or updated plant suggestions.
If something in your design documentation feels unclear, contact us promptly so we can review it with you.
Physical products and accessories
Returns depend on the condition of the items and local rules.
Where applicable, unused accessories such as planters or stands may be eligible for return or exchange within a limited time frame, provided they are in original condition.
To check whether a specific order qualifies, use the contact form with your order details so we can provide clear next steps.
How to request a review
We encourage you to reach out so we can look at your situation carefully.
When contacting us, share your order date, a brief description of the issue, and any relevant photos so that we can respond with specific options.
Talk to us about a return